Shipping and Delivery
We process and ship your order within 2 business days via DHL. You will receive a tracking code via email, allowing you to track your package.
Your order will be shipped using standard shipping. Shipping costs will be automatically added at checkout based on your location.
If your country is not listed, please email us at info@timerub.com to discuss the available options.
Returns
Eligibility for Returns:
- You can return your product within 14 days from the date you receive it.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Certain items, such as personalized products or perishable goods, may not be eligible for return. Please check our product listings for specific return eligibility.
How to Return:
- Contact us at info@timerub.com within 14 days of receiving your order to initiate a return. Please include your order number and the reason for the return.
- We will provide you with the return address and instructions.
- Return the product to us within 14 days of receiving the return instructions.
Return Shipping Costs:
- You will be responsible for the cost of return shipping.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds
Eligibility for Refunds:
- Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
- If your return is approved, a refund will be processed, and a credit will be applied to your original method of payment within 14 days.
Partial Refunds:
- Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
Late or Missing Refunds:
- If you haven’t received your refund yet, please check your bank account and contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at info@timerub.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@timerub.com with the details and we will guide you through the process.
Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.
Contact Information
For any return or refund inquiries, please contact us at:
Timerub
Email: info@timerub.com
We are committed to ensuring your satisfaction with our products and services. If you have any questions or need further assistance, do not hesitate to reach out to us.
